In the unlikely event that you are not happy with your purchase, please send us back the jewellery carefully packed to keep it safe from damage
At RadhaKrishna Jewellery, we strive to offer only the finest in quality and service. Every piece we craft reflects our legacy of trust, tradition, and excellence. However, if there is any issue with your purchase, we are here to help with a clear and customer-friendly return policy.
You can exchange an item purchased on RadhaKrishna Jewellery with another item of same or higher value (paying the difference in price) once we receive the returned product not before that. However, all exchanges are subject to stock availability.
Gold, Diamond, and Precious Stone Jewellery: Returnable within 7 days of purchase.
Silver Articles/Jewellery: Returnable within 3 days of purchase.
The item must be unused, unworn, undamaged, and in its original condition, with:
i) Original invoice
ii) Certificates (if applicable)
iii)Original packaging
i) We only offer a store credit that can be used for a future purchase. WE DO NOT OFFER REFUNDS; all sales are final.
ii) You can exchange any piece of jewellery for another design, we do not allow exchange of jewellery for silver coins/articles.
i) We take great care in packaging our products safely yet if your merchandise arrives damaged, please mail/ WhatsApp us photo of the damaged product within 12 hours of receiving your order.
ii) No claim for damage/ missing product will be accepted without unboxing picture/video that has to be sent within 12 hours of receiving the parcel.
iii) If the product is found to be defective or incorrect, we will send a replacement once we receive the defective piece from you, return charges have to be borne by the customer.
Please note, we will not accept return or exchange for custom made products or items that have been altered in any way.
All returns and exchanges must be initiated at the original store of purchase.
Our team will inspect the item and verify the documents before approving.
Exchange the item for another jewellery product.
Receive a store credit valid for 6 months from date of issue.
No exchanges/returns allowed for all products bought during a sale or offer period.
